Monolo

Terms of Service

Last updated: 18 August 2026

These Terms set out the conditions on which [Company name] (“we”, “us”) provides the language-learning app Monolo (the “App”). By using the App, you agree to them.

1. Accounts

• Using the App requires signing in with an Apple ID or a Google account.
• Apple and Google sign-ins are treated as separate accounts. Even with the same email address, signing in through a different provider gives you a different account, and your learning data does not carry over.
• You are responsible for keeping control of your account.
• You may delete your account at any time from Settings › Account in the App. Deletion takes effect immediately.

2. Paid plans

2-1. What is included, and what it costs

• The feedback and text-to-speech features are available only to subscribers.
• The plans available, their prices, their terms, and whether a free trial applies (and for how long) are as shown on the App Store purchase screen.

2-2. Payment and renewal

• Payment is taken by Apple’s App Store and charged to the payment method on your Apple ID.
• Subscriptions renew automatically. Unless you turn off auto-renewal at least 24 hours before the end of the current period, the subscription renews for another period of the same length and you are charged again.
• If you do not turn off auto-renewal before a free trial ends, the subscription converts to a paid period and you are charged.

2-3. Cancelling

• Turn off auto-renewal from Settings › your Apple ID › Subscriptions on your device. You cannot cancel from inside the App.
• After cancelling, you keep access to paid features until the period you have paid for ends.
• Deleting your account does not turn off auto-renewal. If you intend to close your account, turn off auto-renewal at the App Store first.

2-4. Refunds

Because purchases are made through Apple, refunds are governed by Apple’s policies and handled by Apple. We cannot issue refunds directly.

3. Usage limits

To keep the service running reliably, the following limits apply. We may change them without notice.

4. Retention of learning data

• Audio recordings are not stored on our servers.
• Transcripts and AI feedback are kept for the 30 most recent sessions per learning language. Beyond that, sessions older than 7 days are deleted automatically.
• Phrases saved to My List are kept until you delete them or close your account.

See the Privacy Policy for details.

5. AI-generated output

• Feedback, level assessments, and spoken audio are generated automatically using third-party AI services. We do not warrant that the output is accurate, appropriate, or fit for any particular purpose.
• The App is a language-learning tool. It does not guarantee any test score or any improvement in your language ability.
• The AI may fail to respond, or may return incomplete output. Where this happens, the attempt may still count towards your daily limit.

6. Things you must not do

When using the App, you must not:

• break the law or act contrary to public order and morals;
• submit content that infringes the rights of others;
• place an excessive load on our servers or network;
• modify the App, or access our servers by any means other than the official App;
• circumvent usage limits or other restrictions;
• copy, decompile, or reverse-engineer the App;
• do anything else we reasonably consider inappropriate.

7. Exclusion of organised crime groups

You represent and warrant that you are not now, and will not become, any of the following:

• a member of an organised crime group (暴力団), a person who ceased to be one less than five years ago, an associate member, a company affiliated with such a group, a corporate racketeer, a person or group purporting to conduct social campaigns for illicit gain, a specialised intelligence-based crime group, or anyone comparable to these (an “organised crime group”);
• a person whose management an organised crime group controls or is substantially involved in;
• a person who uses an organised crime group in order to obtain an improper benefit for themselves or another, or to cause loss to another;
• a person who provides funds or other benefits to an organised crime group, or who otherwise helps to sustain or operate one.

You must not, whether directly or through anyone else:

• make demands backed by violence;
• make unreasonable demands going beyond any legal entitlement;
• use threatening language or violence in connection with your dealings with us;
• spread rumours, or use deception or force, to damage our reputation or obstruct our business;
• do anything comparable to the above.

If we consider that you have breached this section, we may suspend your use of the App, or delete your account, without prior notice. If we do, we are not liable for any loss this causes you, and we will not refund any part of the fee corresponding to the unexpired portion of your subscription period.

8. Suspension and deletion of accounts

If you breach section 6, we may suspend your use of the App, or delete your account, without prior notice.

If we do, we will not refund any part of the fee corresponding to the unexpired portion of your subscription period.

Whether a refund is available under Apple’s own policies remains Apple’s decision, regardless of this section (see sections 2-4 and 13).

9. Intellectual property and your licence to us

• Rights in the App and its content belong to us or to the relevant rights holders.
• What you say, and the feedback generated for you, are yours to use freely for your own learning.

9-1. The licence you grant us

You grant us a licence to use, reproduce, and store your recordings, the transcripts made from them, and the feedback generated from those transcripts (together, “your content”), and to send them to the third-party services listed in the Privacy Policy, only so far as is necessary to provide you with the features of the App.

This licence transfers nothing to us. Copyright and all other rights in your content remain yours.

We do not use your content to train or improve AI models, and we do not provide it to any third party for that purpose.

The licence is limited to the purpose above and ends when that purpose does. How long we keep your content is set out in the Privacy Policy.

10. Changes to, interruption of, and discontinuation of the service

• We may change what the App does without prior notice.
• We may suspend the App temporarily for maintenance, because of a fault, or because a third-party service we depend on is unavailable.
• If we discontinue the App, we will announce it on this site or in the App beforehand.

11. Limitation of liability

• We are not liable for loss arising from your use of the App, except where caused by our wilful misconduct or gross negligence.
• Where we are liable, our liability is capped at the total amount you paid us in the 12 months before the loss occurred.
• This section does not apply where the Consumer Contract Act of Japan or another mandatory law does not permit such an exclusion.

12. Your liability to us

If we suffer loss because you breached these Terms, or because you used the App unlawfully or improperly, you are liable to compensate us for that loss. This includes the reasonable legal fees and other costs we incur in dealing with the matter.

If a third party brings a claim against us arising out of something you did, you must resolve it at your own cost and on your own responsibility, and indemnify us for the loss and costs we incur.

Where the Consumer Contract Act of Japan or another mandatory law does not permit your liability to be increased in this way, this section applies only to the extent that law allows.

13. Terms that apply because you obtained the App from Apple

This section applies if you obtained the App from Apple’s App Store. Where it conflicts with any other section of these Terms, this section prevails.

• These Terms are between you and us. Apple Inc. and its subsidiaries (“Apple”) are not a party to them, and Apple is not responsible for the App.
• Apple has no obligation whatsoever to furnish any maintenance or support services for the App. Direct any question about the App to the contact in section 19.
• If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the App to you. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the App. Any other claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to a warranty are our sole responsibility.
• We, not Apple, are responsible for addressing any claim by you or any third party relating to the App or to your possession or use of it. This includes, but is not limited to, product liability claims, any claim that the App fails to meet an applicable legal or regulatory requirement, and claims arising under consumer protection or privacy legislation.
• If anyone claims that the App, or your use of it, infringes their intellectual property rights, we — not Apple — are responsible for dealing with that claim.
• You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that the U.S. Government has designated as a “terrorist supporting” country, and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties. You must comply with all applicable export control laws in using the App.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and, once you accept them, have the right to enforce these Terms against you.

14. General

14-1. Survival

Section 9 (intellectual property and your licence to us), section 11 (limitation of liability), section 12 (your liability to us), section 13 (terms that apply because you obtained the App from Apple), this section, section 16 (governing language), and section 18 (governing law and jurisdiction) survive the deletion of your account and any termination of these Terms.

14-2. Severability

If any provision of these Terms, or part of one, is held invalid or unenforceable, the remainder of that provision and all other provisions remain in full force. The invalid or unenforceable part is to be read as the valid provision closest to what was intended.

14-3. Assignment

You may not assign or transfer your position under these Terms, or any right or obligation under them, to anyone else, and you may not grant security over them, without our prior written consent.

We may transfer our position under these Terms, and our rights and obligations under them, to a successor in connection with a sale of the business, a merger, a corporate split, or any similar event affecting the App. You agree to this in advance.

14-4. Notices

We give notice to you by displaying it in the App, by posting it on this site, or by emailing the contact address you have registered with us, if you have registered one. Notice by email takes effect when we send it; notice given in the App or on this site takes effect when we post it.

Send any notice to us to the contact in section 19.

15. Changes to these Terms

We may revise these Terms. A revised version takes effect when it is posted on this page. If you keep using the App afterwards, you are taken to have accepted the revision.

16. Governing language

The Japanese version of these Terms is the authoritative text. This English version is a translation provided for the convenience of users. In the event of any discrepancy or inconsistency between the two, the Japanese version prevails.

17. Where the service is offered

Monolo is not offered in the member states of the European Economic Area, in the United Kingdom, or in Switzerland, and it is not intended for use from those regions.

18. Governing law and jurisdiction

These Terms are governed by the laws of Japan. Any dispute relating to the App shall be submitted to the exclusive jurisdiction of the [Court] as the court of first instance.

19. Contact

For questions about these Terms, contact [Email address].